PRIVACY POLICY

Last Updated 10 ^th July 2023

Welcome to Edviron!

This Privacy Policy ("Policy") is designed to provide you with clear and transparent information about how we collect, use, store, and protect your personal information when you access and use our services. It is important that you review this Policy carefully before using our services, as it outlines the terms and conditions that govern the processing of your personal information. By continuing to use our services, you signify your understanding and acceptance of this Policy. By accessing and using our services, you acknowledge that this Policy is incorporated into and supplements our Terms and Conditions, which can be found at TERMS AND CONDITIONS It is important to note that we may revise this Policy periodically, as well as update our services and platform, to ensure that we are meeting the needs of our users and complying with applicable laws and regulations. Therefore, we encourage you to visit this page regularly to stay informed about any changes we may make. If at any point you do not agree with any part of this Policy, you have an option to discontinue using our services. Throughout this document, we use the terms “we”, “us” and “our” to refer to Edviron and the terms “you” and “your” to refer to you, the user of our platform and/or services. The capitalized words used in this Policy and not defined shall have the meaning given to such words in the Terms and Condition.

Our Name and Contact Information

The Edviron Platform is provided by Thrivedge Edutech Private Limited, a company with its registered office located at 1127, Sector 52, Ardee Mall, Gurgaon, Haryana, India, 122011.

Your Consent:

By partnering with Edviron's services, the School provides the necessary consent for the collection and processing of student and parent information. Edviron is not required to obtain specific consent from individual students or parents for the collection and processing of their data. The School’s decision to engage with Edviron's services is considered as implied consent for the collection and processing of student and parent information. Edviron disclaims any and all liability in this regard. If any user does not wish to have their data shared with Edviron, they should contact both Edviron and the School, as the data is shared by the School. It is important to communicate your preferences regarding data sharing directly with both Edviron and the School to ensure your concerns are addressed appropriately.

Why Edviron Collects Information

Edviron partners with Schools to provide technical support for fee collection. We collect student information, fee structures, and related data to set up and maintain the School dashboard. This data enables us to facilitate the fee collection process, send payment links to parents, generate fee reminders, and provide comprehensive reports to Schools.

The Data we Collect

1. School Data: Edviron collects data from Schools with whom we partner, to provide technical support for fee collection. This data includes student information such as name, class/grade, section, age, fee structures, discounts, fines, and other relevant details necessary for fee management.
2. Parent Data: When parents use our services or platform for fee payments or communication, we may collect certain personal information from them. This information may include but is not limited to: a. Names, email addresses, phone numbers, WhatsApp contact number and location details of the parent. b. Payment details, such as bank account or debit/credit card information, required for processing fee payments. c. Details of fee payments, including payment history, dates, and amounts paid. d. Records of communication with parents, including support queries, inquiries, and feedback.
3. User Activity Data: We may collect data on user activities when you use our services or access our platform. This includes but is not limited to: a. Usernames, timestamps, and IP addresses associated with login attempts. b. User interactions with features, functions, and content within the platform. c. Usage patterns, session duration, and clickstream data to analyze user behavior and improve our services. d. Edviron may utilize cookies, and similar technologies to enhance user experience, personalize content, analyze trends, and gather information about user interactions with our platform. This may include information about the user's device, browser, IP address, and preferences. Users can manage their cookie preferences through their browser settings.
4. Third-Party Data: In some cases, Edviron may receive data from third parties, such as payment processors, payment partners, Schools or any such third party service provider engaged by Edviron to facilitate the fee collection process.

How we use the Information we Collect

We may use, store, and process the information provided by you to improve the services offered by Edviron, create and maintain a trusted and safe environment on Edviron's platform, and provide, personalize, measure, and enhance our products and services in accordance with applicable laws and our policies. We have detailed the manner in which we use the collected data below

1. Enabling Our Services: We use your data to provide and improve our services, including technical support for fee collection. This involves utilizing the information you provide to set up and maintain the School dashboard, facilitate fee collection processes, and update platform features to meet the changing needs of Schools and parents.
2. Customer Support: We utilize the information you provide to address your inquiries, respond to support requests, and assist you with any issues or concerns related to our services.
3. Research and Development: We may use your data for research and development purposes to enhance our services and develop new features. By analyzing the data collected, we gain insights into usage patterns, user preferences, and areas for improvement, helping us deliver an optimized and user-friendly experience.
4. Enabling Communication Between Users: We use your data to facilitate communication between users, such as enabling Schools to send payment links to parents and providing a platform for secure and convenient fee-related discussions and updates.
5. Marketing and Outreach: With your consent, we may use your data for marketing and outreach purposes. This includes sending promotional materials, updates, and relevant information about our services. You have the option to opt out of such communications at any time.
6. Legal Compliance and Requirements: We may process your data to comply with applicable laws, regulations, and legal obligations. This includes ensuring the security and integrity of our platform, preventing fraudulent activities, and protecting the rights and interests of our users.

How do we store your Data

We store your data securely in compliance with applicable Indian laws, including data localisation requirements. All data is stored within India, as required by the applicable regulations. We employ industry-standard security practices to ensure the confidentiality and integrity of your data. In some cases, to provide our services effectively, it may be necessary to transfer your data to trusted third-party service providers or partners. In such instances, we ensure that appropriate safeguards are in place to protect the privacy and security of your data during the transfer process.

How do we share the Collected Information

In order to provide our services effectively, we may share your data with trusted third-party service providers for necessary API integrations. These integrations enable seamless functionality, such as payment processing, and enhance the overall user experience. These payment processors handle the financial transactions on our behalf, ensuring the secure transfer of funds from parents to Schools. We ensure that these third parties adhere to strict data protection standards and use your information solely for the purpose of providing the agreed-upon services. Additionally, we may share your information if any governmental authority or law enforcement officers request or require any information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

Your Rights to control your data

1. Right to rectification: In the event that any personal data provided by you is inaccurate, you shall have the right to provide us with the accurate data and have us rectify such data at our end immediately.
2. Right to erasure: You have the right to demand us to erase your personal data and we will do so, provided that the data is no longer required by us. Do note that multiple legal bases for processing your personal data may exist in parallel and we may still have to retain some of your personal data at any time as per the relevant laws.
3. Right to withdraw consent: You have the option, at any time while availing our services or otherwise, to withdraw your consent given to us for processing your data. In case of withdrawal of your consent, we reserve the option not to provide the services for which such information was sought. For withdrawing your consent, you may send an email to us at contact@edviron.com.
4. Right to Opt-Out: You have the right to opt out of receiving promotional emails from us. To do so, you can write to us at contact@edviron.com or follow the unsubscribe instructions provided in the email messages. Please note that even if you choose to opt out of promotional communications, you may still receive non-promotional communications from us, including important service-related information such as fee payment reminders.

Communications from Edviron

We may occasionally send you service-related announcements when deemed necessary, such as temporary platform suspensions for maintenance or important security, privacy, or administrative updates. These announcements will be sent to you via WhatsApp, SMS or email, as we see fit.

Updates to the Privacy Policy

Edviron may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes through the designated communication channels.

Grievance Redressal Officer

In the event that you have a grievance regarding our Privacy Policy or data usage practices, you may reach out to our Grievance Redressal Officer at the details below:
Grievance Redressal Officer: Harsh Jhanjharia
Email: harsh.j@edviron.com
Grievance Redressal Officer shall redress the grievances within two weeks from the date of receipt of the said grievance.